Sales Order Management Coordinator 

LOCATION: Westminster / Maryland (US-MD), United States | BRAND: Knorr Brake Company | REQUISITION ID: 2611 | JOB GRADE:13 



Knorr Brake Company is the innovative leader in the manufacture and supply of braking systems, passenger doors and climate-control equipment for all types of Mass Transit customers such as: METRO, Light Rail Vehicles, High-Speed Trains, Commuter Rail and Monorail Vehicles for the North America market. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today at!



This position is directly responsible for all logistics aspects of assigned contracts.  This includes order entry and order management, required updates, sales demand volume (monthly goals), tracking of project deliverables, creation of deliveries, invoicing, and on time delivery.  Specifically, this includes OEM projects, rail services spare parts, repairs, and overhaul contracts.  This would be dependent on assigned contracts in the Original Equipment (OE) or RailServices (RS) group.  The position requires coordination between actual available sales and the company's monthly sales goal.  This position is critical as it affects all aspects of the business from bookings, operations, sales, receivables, and shipping.  Proficiency in the evaluation and processing of all necessary data in the Enterprise Resource Planning (ERP) Sales and Distribution (SD module) is paramount in this position.


The primary focus is to ensure monthly sales goals are met while ensuring customer requirements are followed and fulfilled.  Expectations include; acting as an interface between Contracts, Finance, Sales, Marketing, Projects, and Operations on any issues which may arise regarding, order entry and any other duties as assigned.


Essential Functions:

  • Contract review regarding logistic and supply chain requests of the customer, taking into account all relevant Business Processes.
  • Manuals (BPMs), Common International Procedures (CIPs) and Local Operating Procedures (LOPs).
  • Sales order management of OE / RS / OH / RMA projects in terms of administrative and logistics aspects.
  • Logistical planning, the definition of the sales order structure, and logistical project steering.
  • Entry and management of delivery schedules and sales orders in the ERP system (SAP).
  • Tracking of the logistical project status, and matching this status together with the customer.
  • Creation of sales order acknowledgments and other relevant documents relative to the sales orders.
  • Expediting of articles, initiation of picking and tracking of complete shipments in cooperation with CoC, shipping dept. and customer, creation of relevant shipping documentation, if required, in addition to the standard documentation.
  • Pre-planning of demands for projects where an order from the customer is not yet awarded, in coordination with OE/RS project management, sales and system top management, and/or CS/RMA department respecting the relevant CIPs and LOPs.
  • Creation of invoices, credit and debit notes, and related documents.
  • Management and clearance of prepayments and advance payments (NRE).
  • Responsible for tracking and reporting the KPIs agreed with SCM (D95 delivery performance, stock reduction, and reduction of logistics costs).
  • Management of customer information within SAP, including new customer set up and maintenance of existing data
  • Managing multiple priorities simultaneously.
  • Receiving support from all internal functions in a reliable and timely manner.
  • Ensure all necessary documentation is received to accurately create the billings and support financial audits.
  • Accurately forecasting pending revenue on OE, Rail Services spare orders, and CS contract orders with the necessary inputs.
  • Initiate and implement procedures and strategies to improve the system and increase efficiency.
  • Maintain a positive attitude and professional image when dealing with the stresses and organization manpower issues that inhibit the completion of the assigned task.



  • Any of the following SAP Module: Sales and Distribution (SD module), Customer Service (CS module), Project System (PS module), Finance/Controlling (FI/CO module), ERP/MRP Systems strongly preferred 
  • Analytical skills
  • Detail oriented
  • Excellent interpersonal skills and ability to successfully obtain cooperation from the organization at large.  
  • Proficiency with computer spreadsheets (Excel), and word processing (Word).  
  • Ability to communicate and understand the financial aspects of the business.  
  • Ability to work effectively independently and in a team.  
  • Must be highly organized and have the ability to maintain and prioritize work to meet the business needs of the company.


Education and Experience

Associates Degree

3-5 years of relevant experience

*LI-TS1 *LI-Hybrid

What does Knorr Brake Company have to offer you? 

- Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Video visits
- Company-paid Basic Life and Accidental Death & Dismemberment Insurance
- Company-paid Short-Term and Long-Term Disability Coverage
- Accident Insurance
- Health and Dependent Care FSAs
- Generous 401(k) plan
- Tuition Reimbursement
- Free corporate passes to the Baltimore Zoo and Aquarium 
- Free gym membership
- Additional discounts include cellular, auto, theme park & attraction tickets, local restaurants, bank partnerships, etc.
- Paid “KBC Cares” Volunteer Time Off
- Vacation and Sick/Administrative Leave
- 12 company-paid holidays (includes full week between Christmas and New Year’s)
- Monthly employee welfare events and corporate outreach (Crab Feast, Take Your Daughters and Sons to Work Day, Chili Cook-Off, etc.)

Nearest Major Market: Baltimore