Field Service Technician I 

LOCATION: Westminster / Maryland (US-MD), United States | BRAND: Knorr Brake Company | REQUISITION ID: 2618 | JOB GRADE:13 

 

 

Knorr Brake Company is the innovative leader in the manufacture and supply of braking systems, passenger doors and climate-control equipment for all types of Mass Transit customers such as: METRO, Light Rail Vehicles, High-Speed Trains, Commuter Rail and Monorail Vehicles for the North America market. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today at www.KnorrBrake.com!

 

JOB DESCRIPTION:

To provide support and services as requested by the Customer and/or directed by the Manager of Customer Service/Site Group Supervisor related to Knorr equipment. Investigate and troubleshoot “running repair” level technical car problems with KB supplied equipment, assist in system commissioning, assist in testing programs. Perform Field Modifications to Knorr Product. Equipment can be mechanical, electrical/electronic in nature.

 

Essential Functions

  • Support Rail Services A/M activities. 
  • Commission Knorr equipment.
  • Conduct testing programs.
  • Perform FMI’s and other Running Repair level work as directed by Manager F/S and/or Group Supervisor.
  • Interface with engineering departments of car-builders, transit authorities and other KB entities as required.
  • Must be able to utilize Knorr portable test units and service terminal software proficiently in the field.
  • Must do “hands-on” trouble-shooting, to support the level of “Running Repair”.
  • Travel is required as necessary. More than 50-75% of time is spent with customers; therefore, travel will be required
  • Maintain a safe, clean and healthy environment and ensure the compliance with company's rules and policies.
  • Must be able to comply with quality, product safety, and HSE rules, guidelines and regulations. Be energy conscious, if applicable.
  • Must understand and comply with applicable standards. ( i.e.: ISO 9001, ISO/TS 22163, ISO 14001, ISO 45001, ISO 50001, and CMMI).
  • Maintain and safeguard business records

Technical Competencies

  • Technical Capacity (understanding of software and PTU’s at an operational level for troubleshooting purposes).
  • Familiar with typical Transit Authority rules/regulations, technical specifications, and standard rail Industry workmanship requirements.  
  • Must be able to use electrical/electronic measurement tools (oscilloscopes, DMM, etc.) in the field with a basic technical knowledge.

 

Core Competencies

  • Communication Proficiency (Support Presentations/Briefings on ongoing issues when required; Effectively communicate with all levels of personnel and customers) 
  • Organization Skills
  • Time Management
  • Ability to work independently 
  • Basic knowledge of Microsoft systems (Word, Excel, PowerPoint) 

 

Required Education

High School Diploma

 

Required Experience

3-5 Years Relevant Experience in a field support environment (i.e. rail, automotive, marine, military ordinance, mining/heavy equipment or aviation/avionics).

 

Work Environment

Sitting, standing, walking, crouching, kneeling, pushing/pulling, etc.

Maximum lifting/carrying: 50 lbs. 

What does Knorr Brake Company have to offer you? 

- Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Video visits
- Company-paid Basic Life and Accidental Death & Dismemberment Insurance
- Company-paid Short-Term and Long-Term Disability Coverage
- Accident Insurance
- Health and Dependent Care FSAs
- Generous 401(k) plan
- Tuition Reimbursement
- Free corporate passes to the Baltimore Zoo and Aquarium 
- Free gym membership
- Additional discounts include cellular, auto, theme park & attraction tickets, local restaurants, bank partnerships, etc.
- Paid “KBC Cares” Volunteer Time Off
- Vacation and Sick/Administrative Leave
- 12 company-paid holidays (includes full week between Christmas and New Year’s)
- Monthly employee welfare events and corporate outreach (Crab Feast, Take Your Daughters and Sons to Work Day, Chili Cook-Off, etc.)


Nearest Major Market: Baltimore