Engineer, Sales Application

LOCATION: Westminster / United States | BRAND: Knorr Brake Company | REQUISITION ID: 6565  | ON-SITE/REMOTE: Hybrid 

Knorr Brake Company is the innovative leader in the manufacture and supply of braking systems, passenger doors and climate-control equipment for all types of Mass Transit customers such as: METRO, Light Rail Vehicles, High-Speed Trains, Commuter Rail and Monorail Vehicles for the North America market. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today at www.KnorrBrake.com!

JOB DESCRIPTION:

The RailServices [RS] Sales Application Engineer is responsible for the technical support of all business activities of Knorr Brake Company’s RailServices (aftermarket) department.

This position works closely with the RailServices Regional Aftermarket Sales, Bids & Proposals, Modernization Projects, and RS Project Management teams to identify and recommend sales opportunities, and to develop those opportunities thorough technical concepts and proposals with a focus on Maintenance, Upgrade and Modernization for the complete Knorr-Bremse Product portfolio.

Essential Functions
 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Support technical project handover from the Original Equipment [OE] project side of the business to the RailServices Aftermarket teams
2. Support RailServices Regional Aftermarket Sales teams in identifying sales and business potential, including:

• Gain insights on KB and competitor product technical performance (e.g. through customer contacts and visits)
• Proactive analysis of KB installed base through technical obsolescence or performance and reliability upgrade assessments
• Proactive review of competitor installed base for business potential to replace competitor products (e.g. as part of maintenance or modernization activities
• Promotion, implementation, and application of the full range of RailServices products and services
• Technical lobbying at customer sites
• Present and discuss technical concepts with customers
• Close cooperation and interaction with the sales teams during the tender phase

3. Support RailServices Bids & Proposal and Modernization Projects teams in preparing technical concepts and proposals for business activities, including:

• Technical analysis of customers’ installed base and products
• Identification of technical customer requirements and expectations
• Develop and prepare specifications
• Write clause-by-clause comment to the technical customer specifications
• Generate technical concepts, proposals, and solutions
• Support cost definition and optimization in tender phase of proposals
• Technical validation of RailServices proposals in line with Knorr-Bremse processes and policies
• Initiate, coordinate, and manage the technical modernization process during the tender phase, including technical tender management
• Write technical proposals for customer or prepare tender documents and submissions
• Coordinate and oversee engineering activities in RailServices tender phase

4. Support RailServices Project Management team in identifying sales and business potential, including:

• Act as a technical consultant to the RS Project Manager, helping to successfully implement elements of the project
• Coordinate and oversee engineering activities in RailServices project phase
• Technical support for troubleshooting during the project phase

• Review and release of technical project documentation for RailServices projects
• Review and validation of engineering activities by local Engineering, Center of Competence [CoC] Engineering, or RailServices Engineering as part of the RailServices project phase

5. Technical customer support for operation and maintenance of KB systems and products
6. Technical customer assistance and coordination of technical problems to resolve open issues
7. Initiate Knorr-Bremse’s formal process to request engineering support by completing necessary Request for Engineering Development [RED] and Request for Engineering Change [REC] forms
8. Coordinate condition analysis and generate customer reports
9. Develop and extend network within the industry, including:

• Establishing and extending network with technical contacts at transit authorities, car builders, maintenance personnel, and consultants
• Frequent customer visits with Engineering and Maintenance departments to identify and develop business opportunities
• Technical representation for the RailServices portfolio at industry events and conferences

10. Must be able to comply with quality, product safety, and HSE rules and regulations. Be energy conscious, if applicable

Competencies

1. Technical Expertise

• Specific technical expertise includes:
  • Mechanical and electrical system-level engineering  
  • Application and integration of Knorr products and other rail vehicle subsystems
  • Rail vehicle-level integration

2. Analytical Thinking
3. Creativity & Innovation
4. Customer Orientation
5. Communication Skills
6. Teamwork
7. Writing Skills
8. Problem Analysis and Solving

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional work is performed in outside weather conditions

Travel

The role requires out of office travel at an estimated 1-2 times monthly.  Travel will primarily be to the RailServices North American customer base but could also involve travel to global Knorr-Bremse locations for product and technical training.

Required Education and Experience

1. Minimum: Bachelor of Science in Relevant Engineering Discipline(s)
2. Years of experience – minimum 5 years

Additional Eligibility Qualifications
 

1. Rail Industry Experience or relevant experience in similar complex system integration environment

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WHAT WE OFFER
Through a blend of engineering excellence, sustainable development and social responsibility, our employees help to drive progress at more
than 100 sites in 30 countries. We offer you an exciting role with plenty of variety in an international environment, as part of an attractive
package that extends from flexible working hour models, via professional and personal development opportunities, all the way to sports and
healthcare programs.

ARE YOU INTERESTED?
Then join us! We look forward to receiving your online application!