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Quality Lab Technician 

LOCATION: West Chicago / Illinois (US-IL), United States | BRAND: New York Air Brake | REQUISITION ID: 1117 | JOB GRADE: 13 

Anchor Brake Shoe Company is a Division of New York Air Brake, serving the rail industry since 1890 with innovative solutions.  Anchor Brake Shoe Company provides high quality, innovative and competitively priced brake shoe products that are Engineered to Outperform (E2O) to freight and transit railroad industries worldwide. These industries count on Anchor for reliable, high quality products and outstanding customer service.


NYAB is headquartered in Watertown, New York, with operations in Nixa & Kansas City, Missouri; Irving, Texas; West Chicago, Illinois and Salisbury, North Carolina. Known for innovation, quality, customer focus, and safety, NYAB continues to grow and offer career opportunities in a people-first environment.




The Quality control technician inspects finished products, checking for specified colors or textures, verifying dimensions, or ensuring safety and durability.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • To identify and lead or participate in opportunities to continuously improve, using appropriate process excellence and lean manufacturing tools, quality, cost, and time factors consistent with best business and quality objectives.
  • Provide measurement & testing support for internal and external quality issues.
  • Develop test apparatus & test plans to investigate quality issues and identify and ensure compliance with relevant domestic and international industry standards and guidelines, AAR, ISO.
  • Clearly communicate well organized data and test results in a timely manner.
  • Schedule and attend meetings to review prints, specifications, test plans, results, and develop documents.
  • To actively participate in product complaint investigations utilizing 6 sigma methodologies, and quality tools such as FMEAs, hazard analysis, process flow maps, and DOEs. Responsible for test protocol development, root cause analysis, and report writing.
  • Ensure that conclusions from investigations are appropriately supported by facts, make recommendations for corrective and preventive actions that address the root cause, and all aspects of the investigations are thoroughly documented.
  • Lead or participate in Gage R&R & Capability studies or other statistical analysis of products or processes. 
  • Maintain lab equipment to ensure top performance, monitor calibration adherence, and schedule repairs or calibrations as needed.
  • Input and approval for design verification and validation testing of new designs and design changes (including product software/hardware verification) to ensure product design quality and integrity.
  • Provide problem solving & failure analysis/root cause analysis support to production, quality & engineering, as the technical expert in the department.
  • Determine appropriate tests and validations to ensure components and products meet specification requirements.
  • participate in new product Introductions as required in the development process and ensure appropriate design transfer into Manufacturing.
  • Assist in training personnel as requested .
  • Practice & encourage safe work habits and observes all safety rules and regulations.


Skills and Competencies

  • Demonstrates proactive and strategic thinking.
  • Has strong interpersonal and communication skills; confident and capable in a customer facing role.
  • Able to make independent decisions and successful track record of influencing key stakeholders.
  • Has knowledge of T.P.S. or lean behaviors and applications.
  • Has experience with APQP/PPAP and other relevant quality control procedures and processes.
  • Possesses the ability to independently analyze data, identify trends, formulate, and implement corrective action to improve overall quality systems compliance, effectiveness, and efficiency.
  • Has thorough working knowledge of the various customer and industry quality system models such as ISO and AAR.
  • Able to develop training plans and conduct training of company personnel at all levels.
  • Proficient at data collection, analysis, and presentation.
  • Has practical knowledge of and ability to use statistical analysis methods and tools.


Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

The employee will be required to perform duties on a computer terminal. The employee may be exposed to shop floor conditions, i.e., noise, heat, cold, dust/dirt etc. 

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of an office work environment position.


Required Education and Experience

High School Diploma

1-2 Years of Relevant Experience


Preferred Education and Experience

Associates degree, Engineer, or other technical discipline

Industry related certifications are helpful


From Engineering to Test Laboratory; Manufacturing & Skilled Machine Operation to Sales and Marketing; Field Service to Customer Service; Quality to HR to Finance to Software Development, our team-based approach is built on inclusion, opportunity, development, social responsibility and rewards. You are afforded the chance to grow personally and professionally through challenging assignments, commitment to continuing education, exposure to a variety of projects, and international travel. Our benefits are cutting edge as we offer student loan repayment assistance, lucrative 401k program, company assisted stock purchase plan, tuition reimbursement, wellness program, onsite workout facilities & classes along with competitive salary and incentive compensation, generous paid time off programs and a full array of medical, dental and vision options. We’ve got the right stuff, do you? Let’s find out together.


Then join us! We look forward to receiving your online application!

Nearest Major Market: Chicago