Share this Job

We see it as our daily mission to make a significant contribution to greater safety and efficiency on roads and railways. That goes for passenger and goods transport - all over the world.

Making mobility safe on roads and railways - that is the mission driving us each and every day at Knorr-Bremse. It has been that way for over 110 years. Today the Knorr-Bremse Group, based in Munich, is the world's leading manufacturer of braking systems and a leading supplier of safety-critical sub-systems for rail and commercial vehicles. As an innovator in our fields, we advance developments in mobility and transport technologies.



Company: CVS China

Department: Quality

Report to: Quality Director

Location: Shanghai


  • Bachelor’s degree or higher with technical background.
  • Over 5 working years in Quality management in automotive or automotive supplier industries.


Tasks & Responsibilities:

Quality System

  • 1.Coordination of all activities resulting in the implementation and certification of the QMS.
  • 2.Cooperation in implementation of new systems and methods of quality management.
  • 3.Work up and maintain local MS procedures and coordinate with the group coordinator.
  • 4.Analysis and optimization of local procedures.
  • 5.Continuous review of MS documentation.
  • 6.Set countermeasures if deviations of the defined system are identified.
  • 7.Cooperation on internal audits.
  • 8.Planning, doing and evaluation of system audits.
  • 9.Regular check of the status of implementation of countermeasures from system audits, their validation and escalation.
  • 10.Cooperation on the preparation and successful passing the external audits (in the scope of own responsibilities).
  • 11.Training of the organization and the process drivers in KE and documentation handling.
  • 12.Support China plant to optimize QMS if necessary


  • 1. Plan & carry out appropriate audits (QFMA, internal system& product, technical process audits) & assessments (Business process assessments). Inform CoC about results. Manage (definition, implementation, follow up) appropriate corrective actions. Prepare relevant activities for internal/external audit such as IATF16949 audit etc.
  • Customer Interface            
  • 1. Key customer contact for the defined customer concerning warranty and zero mileage claims;
  • 2. Coordination of customer-oriented approach & communication (Customer Window Person)
  • 3.Collection & analysis of warranty cost and returned parts.

Customer Care

  • 1.Leading and guidance of Warranty and Zero Mileage Analysis with internal plant
  • 2.Receiving of the claim information and timely communicate with KB internally production location (CoC if necessary) in order to timely collect evidence & technical information for customer feedback (accepted or rejected);
  • 3.Documentation of the customer claims and first investigation/initiation of the problem-solving process with cross functional team (corresponding Plant quality; Application Engineer, SQD, logistics, sales etc.)
  • 4.Creation & Coordination of a qualified 8D Report or KB Internal Risk Assessment report for submission to the customer as request;
  • 5.follow up CA progress and verify effectiveness.
  • 6.customer quality performance evaluations.

Product Safety Responsibility

  • 1. With product safety responsibility
  • 2. Follow up Secure Product Safety Procedure to be properly implemented and monitored and follow up CA.

Centre Quality Function

  • 1. To monthly collect all Quality KPI data from CVS China plants and form monthly Quality Report of CVS China, as well as follow up the improvement opportunities or actions.
  • 2. Coordinating with Quality System Engineer of CVS China Plants to prepare and pre-review relevant activities of Quality Management System in order to fulfill the targets of  internal / external quality management system.
  • 3. Executing and review "Quality Initiative" with CVS China Plants
  • 4. Participating and Implement production line release for new production line.

Project Quality Management

  • 1. Be actively involved in the PDC process as a PDC project team member representing the Quality function;
  • 2. Support timely & accurate review of customer PPAP and sign off, submit to customer on time
  • 3. Participate in product/process audit and customer audit


  • 1. Deploying employees corresponding to their qualifications within the relevant structure. Instructing and supporting employees in a target-oriented and motivating manner to fulfill the tasks.
  • 2. Guiding, instructing and supporting employees in function-related tasks


Through a blend of engineering excellence, sustainable development and social responsibility, our employees help to drive progress at more than 100 sites in 30 countries. We offer you an exciting role with plenty of variety in an international environment, as part of an attractive package that extends from flexible working hour models, via professional and personal development opportunities, all the way to sports and healthcare programs.


Then join us! We look forward to receiving your online application!