Customer Quality& Product Integrity Manager

日期: 2023年11月29日

城市: Shanghai, CN, 201210

公司名: Knorr-Bremse


  • University degree with Engineering (mechanical and electronical) background.
  • Over 8 years of working experience in Customer quality management within commercial vehicle industry.
  • Knowledge of brake system or similar products in commercial vehicle industry.
  • Be familiar with quality management system and quality tools such as IATF 16949 / VDA6.3 / PPAP / 8D
  • Can accept frequent travel ~ 30%
  • Good communication and coordination skills
  • Be able to communicate and report in English

Tasks & Responsibilities:

  • Manage customer satisfaction process according to group standard. Claim Management (acceptance, counter-claim, treatment of customer warranty cost) for own products. Introduction of systematic improvement activities based on customer needs/ complaints, product checks, proof effectiveness of introduced actions regarding Quality and Product Safety. Support customer audits & customer improvement programs in corporation with COC.  
  • Systematically identify, assess risk, resolve, manage and document Product Integrity Issues. Drive effective and efficient solutions to Product Integrity issues, while meeting customer needs/expectations.
  • Deal with customer claims both 0KM and field, investigating / analyzing / coordinating and follow up the corrective and preventive actions.
  • To monitor and follow up customer quality open items, and report the action status and result to customer
  • Visiting customer facilities to establish and develop customer relationships
  • Working together with plant quality to perform counter-claim to customers regarding the warranty cost of NTF.
  • Monitor the customer quality KPI (CoPQ. 0km claim, field claim, IC claims, campaign) of plants. Drive improvement of plants’ customer quality performance and achieve customer satisfaction.
  • Reports Product Safety relevant issues in the Management Reviews to ensure adequate escalation whenever necessary. Ensures adequate actions are defined in relevant areas for any Product Safety issue.
  • Other jobs assigned by manager.


欢迎加入克诺尔! 期待收到您的在线申请!