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Field Services Sales Manager 

LOCATION: Salisbury / North Carolina (US-NC), United States | BRAND: New York Air Brake | REQUISITION ID: 994 | JOB GRADE: 14 


Since 1890, New York Air Brake has been an innovative leader in the heavy-haul railroad industry. As a member company of Knorr-Bremse –the world’s leading manufacturer of braking systems for rail and commercial vehicles--New York Air Brake is recognized worldwide as a Center of Competence for heavy-haul freight railroad control systems. From multiple locations, we serve customers across the United States, Canada, and Mexico—reaching clear across the globe to South America, Africa, the Middle East, China, and Australia. Our talented, diverse, and dedicated teams develop innovative solutions to the challenges facing our customers. Join us in our next steps.



Our team chooses excellence and passion every day. We pursue highly reliable solutions to transport our customers into a more efficient, sustainable future of rail. We are leaders in our field and our teams are comprised of people who see challenges as opportunities for collaboration and technological advancement. If you are someone who doesn’t understand the meaning of the word impossible, you will fit right in.
Ensures and guides technical related sales support programs and activities both remotely and on-site, for an organization unit assigned, in order to effectively support sales team  and customer organization.


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Provide real-time technical support to internal or external customers (worldwide) for all NYAB product lines. This includes trouble-shooting all products via phone or on-site. Coordinate problem resolution as necessary with proper NYAB staff such as engineering groups and Customer Call Center (CCC).  All major product lines are to be supported such as CCB (1, 2, 26), EP-60, DB-60, CSCTD, LEADER, TMB-60 and key freight components.
  • Interface and communicate with customers, agents, representatives and Knorr employees to expand profitable sales domestically, as well as support these same goals internationally.  This includes forecasting, proposals and pricing, and order status.
  • Support key field activities including: field modification improvement efforts (FMI planning, implementation and tracking); commissioning; product launches and upgrades; and testing of NYAB products per industry requirements (for example, Single Car Tests with manual or computerized test devices, Sample Car Inspections, Brake Shoe Force Tests, Teardowns).  May act as field team leader.
  • Initiate and improve relationship with accounts to create sales opportunities, with primary focus on dormant or neglected accounts and utility accounts.  Maintain frequent customer contact through regular visits to establish personal relationships.
  • Acquire and communicate to management competitive information whenever possible.
  • Maintain excellent knowledge of company products, policies, and procedures.  Participate in railroad industry organizations and functions.
  • Participate in Discreet Strategic Growth initiatives and projects.
  • Manage all facets of identified accounts as assigned, both technical and commercial.
  • Must understand and support all Quality, Product Safety, and Health/Safety/Environmental/Energy policies.
  • Must understand and adhere to all relevant statutory or regulatory compliance obligations.
  • Must understand, support and adhere to the Integrated Management System policies, procedures and instructions.
  • Must understand and support relevant key performance indicators (KPIs), as defined in the goal tree.



  • Requires a strong technical background and proficiency with computer applications (MS Office – Word, Excel, PowerPoint).
  • Complete, current knowledge of company products individually and systematically when integrated into railcar and train systems.
  • Possess a professional attitude and project a positive company image.
  • Strong written, verbal communication and analytical skills.
  • Ability to travel domestically and internationally.
  • Able to perform off-hours work and on-call duties.
  • Strategy & Vision - Describes the ability to develop strategies aligned to the organization's vision, putting them into action and taking a big picture view, considering future influences.
  • Analytical Thinking - Refers to collecting, analyzing and structuring information using a wide perspective in order to identify key issues and patterns as well as to drawing conclusions.
  • Communication Skills - Comprises the ability to speak, present, write, listen and distribute information effectively and create an environment for open communication.
  • Customer Orientation - Is about demonstrating service and relationship-orientation toward internal and external customers, satisfying their needs and generating mutually satisfactory solutions.
  • Adaptability & Flexibility - Includes the ability to build networks, work successfully in various, complex, changing and challenging environments and with diverse people.



Supervisory Responsibility
This position has supervisory responsibilities.


Work Environment
The employee will be required to perform duties on a computer terminal. The employee may be exposed to shop floor conditions, i.e. noise, heat, cold, dust/dirt etc. 


Physical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of an office work environment position.


Education and Experience

Bachelor’s Degree in Engineering or Business

3-5 Years of Relevant Experience


From Engineering to Test Laboratory; Manufacturing & Skilled Machine Operation to Sales and Marketing; Field Service to Customer Service; Quality to HR to Finance to Software Development, our team-based approach is built on inclusion, opportunity, development, social responsibility and rewards. You are afforded the chance to grow personally and professionally through challenging assignments, commitment to continuing education, exposure to a variety of projects, and international travel. Our benefits are cutting edge as we offer student loan repayment assistance, lucrative 401k program, company assisted stock purchase plan, tuition reimbursement, wellness program, onsite workout facilities & classes along with competitive salary and incentive compensation, generous paid time off programs and a full array of medical, dental and vision options. We’ve got the right stuff, do you? Let’s find out together.


Then join us! We look forward to receiving your online application!

Nearest Major Market: Charlotte