Quality Key Account Manager (m/f/d)
LOCATION: Munich / Germany | COMPANY: Knorr-Bremse Systeme für Schienenfahrzeuge GmbH | REQUISITION ID: 4372 | Full-time | Regular
| ON-SITE/REMOTE: Hybrid
YOUR TASKS
- You are the central point of contact for quality-related matters for the assigned customers and ensure that their requirements and goals are met
- Organize and conduct regular customer meetings to align on current quality-related issues, goals, requirements, and the status of goal fulfillment
- Communicate updated customer requirements and goals within the Knorr-Bremse Group and track compliance with them
- Provide central quality-related customer KPIs, complaint data, quality documents, and questionnaires
- Regularly analyze customer KPIs to identify emerging trends and demand preventive measures in collaboration with the stakeholders, set them, and monitor their implementation
- Initiate and coordinate countermeasures for customer escalations
- Communicate lessons learned and best practices
YOUR PROFILE
- Degree in engineering, industrial engineering, mechanical engineering with a focus on quality management, or a similar qualification
- Several years of work experience (3-5 years) in quality management, preferably in a company with manufacturing background
- Very good English skills, additional foreign language skills are advantageous
- Strong communication and negotiation skills to effectively communicate with customers and internal departments at various levels
- Analytical thinking and problem-solving abilities to identify, analyze, and propose appropriate solutions to quality issues
- Ability to work independently while being a strong team player
- Problem-solving management (8D/Ishikawa/5-Why) (good knowledge)
- MS Office (good knowledge)
- Power BI (advantageous)
Come and join our team!
Let’s shape the future of mobility together!
Who are we? Some 30,500 team players around the world, hard at work in over 100 locations across more than 30 countries. As a force for progress on road and rail, we prioritize technical excellence, sustainable business practices and social responsibility. At the last count, our global revenues totaled EUR 6.7 billion. Join us, and you can expect exciting, varied work in an international environment with attractive working conditions – including flexible working hours, sabbaticals and remote work. In addition, you can work up to twenty days a year from abroad in the EU. A broad selection of continuing education programs offers you plenty of opportunities to develop both professionally and personally. And you can look forward to many other benefits, such as sports and healthcare programs, corporate volunteering, JobRad bicycle leasing, subsidized public transit options, and a state-of-the-art workplace with a rich choice of in-house catering options.
