Customer Quality Process Specialist (m/f/d) 

LOCATION: Munich / Germany | COMPANY: Knorr-Bremse Systeme für Schienenfahrzeuge GmbH | REQUISITION ID: 4371 | Full-time Regular  





  • Development and optimization of Customer Quality processes in coordination with product responsible and production sites to ensure efficient and standardized procedures within the Rail division
  • Development and optimization of new and existing systems/tools for Customer Quality processes
  • Establishment of process metrics to ensure the transparent and measurable implementation and performance of processes both within the organization and for external stakeholders
  • Regular provision and tracking of process metrics
  • In case of deviations from targets, demand, define, and track countermeasures with responsible parties
  • Monitoring, evaluation, and identification of improvement potentials, as well as lessons learned in existing processes, and implementation of corresponding measures for process optimization
  • Creation and execution of trainings related to specific processes
  • Establishing a Key User network and conducting regular Key User meetings
  • Providing regular information to the internal audit team for process monitoring at the locations


  • Degree in engineering, quality management, or a related field
  • Several years of work experience (3-5 years) in quality management, ideally in a manufacturing company
  • Sound knowledge in planning, modeling, training, and monitoring of quality processes
  • Strong communication and presentation skills
  • Ability to work independently while being a strong team player
  • Very good English skills, additional foreign language is advantageous
  • MS Office (good knowledge)
  • Power BI (advantageous)
  • Experience with process modeling software (advantageous)


Come and join our team!

Let’s shape the future of mobility together!

Who are we? Some 30,500 team players around the world, hard at work in over 100 locations across more than 30 countries. As a force for progress on road and rail, we prioritize technical excellence, sustainable business practices and social responsibility. At the last count, our global revenues totaled EUR 6.7 billion. Join us, and you can expect exciting, varied work in an international environment with attractive working conditions – including flexible working hours, sabbaticals and remote work. In addition, you can work up to twenty days a year from abroad in the EU. A broad selection of continuing education programs offers you plenty of opportunities to develop both professionally and personally. And you can look forward to many other benefits, such as sports and healthcare programs, corporate volunteering, JobRad bicycle leasing, subsidized public transit options, and a state-of-the-art workplace with a rich choice of in-house catering options.