Lead Specialist - SOM Process Standardization and Continuous Improvement (f/m/n) 

LOCATION: Krakow / Poland | COMPANY: Knorr-Bremse Polska Sp. z o.o. |  DEPARTMENT: R/SHL Sales Support HUB | REQUISITION ID: 12068 | ON-SITE/REMOTE: Hybrid 

Knorr-Bremse is a global leader in the production of braking systems and additional subsystems for rail and commercial vehicles. We currently employ 30,000 people worldwide. Since 1905, our solutions have been contributing to energy efficiency and the safety of people and on tracks and roads.

Your responsibilities:

• Analyzing and documenting SOM (Sales Order Management) processes carried out across various locations and business areas within the organization,
• Identifying opportunities for process standardization, improvement, and optimization,
• Developing standard training and onboarding plans for new hires, including the preparation of training materials,
• Conducting training sessions and providing hands-on onboarding for new team members,
• Providing ongoing SAP and process-related support to SSH employees,
• Identifying best practices, documenting them, and implementing them across other teams and locations,
• Ensuring operational continuity by temporarily taking over duties during staffing shortages and smoothly transitioning them to new employees,
• Actively participating in process automation, including the design and implementation of AI-driven tools.

Requirements:

• Very good, practical, and proven knowledge of SAP, preferably the SD module; knowledge of MM/WM is a plus,
• Fluency in spoken and written English,
• Several years of professional experience in customer service, logistics, order management, or related processes,
• Knowledge of German or French will be an additional asset,
• Excellent communication and interpersonal skills, with a natural ability to share knowledge,
• Self-reliance, responsibility, and strong organizational skills,
• Flexibility and the ability to quickly adapt to new processes and situations,
• Strong analytical thinking, problem-solving skills, and the ability to identify process improvements,
• Proactivity and a readiness to take initiative,
• Experience in automation, utilizing AI tools, or digitizing business processes is highly welcome.

We offer:

• annual bonus up to 10% of your annual gross base salary,
• flexible hours (start between 7:00 and 9:30 a.m.),
• hybrid work model,
• private healthcare (upgrade options and family add‑ons),
• subsidized Multisport membership,
• partial funding for professional training,
• life insurance,
• vacation allowance,
• benefit points through the MyBenefit platform,
• a comprehensive, role‑specific training program,
• opportunities for development and upskilling,
• a friendly culture and supportive team,
• additional bonuses and recognition awards.