Warranty Clerk 

LOCATION: Hanover / Pennsylvania (US-PA), United States | BRAND: Sheppard | REQUISITION ID: 6072 | JOB GRADE: 11

| ON-SITE/REMOTE: On-site 

Are you looking for a stable company known for innovation to grow your career? At R.H. Sheppard, we’ve been leading our industry for nearly 90 years. It’s an exciting time to be part of our growing team! Under new local leadership, we are even more commited to finding new ways to improve employee experience, customer satisfaction and our overall business results.  Bring your passion, skills and experiences and join us in our journey toward continued success!


Why join the Sheppard team:

  • Earn competitive compensation based on position and experience with more earning potential available for trades or specialized roles. Overtime is regularly available for hourly employees interested in increasing their weekly pay with generous shift differentials available on 2nd ($2.50/hr) and 3rd ($2.00/hr) shift.
  • Quarterly incentive & attendance bonus eligibility beginning your first day of work.
  • Advance and earn more as you increase your knowledge and versatility. Learn new skills with our various training programs or explore new roles through our internal recruiting process.
  • Enjoy work / life balance with up to 14 paid holidays and two weeks of paid vacation time (accrued based on start date). Starting a family? Take six weeks off for paid parental leave to bond with your new addition. 
  • DAY ONE coverage for medical, dental, vision, life insurance, a variety of voluntary benefits, on-site healthcare facility for you and your family, wellness program incentives, and more!
  • Plan for your future goals with our 401K and company match, Retirement Investment Savings Plan and Tuition Reimbursement programs

Don’t wait! Click “Apply” now!


Conducts daily cycle counts based on the ABC cycle counting philosophy to include root cause problem solving to address missing inventory. Utilize the SAP computer system to adjust inventory based on the results of cycle counting



  • Follows written and/or verbal instructions from Supervisors.
  • Performs daily cycle counts.
  • Conducts follow up inventory counts and location verifications on discrepancies.
  • Assists in cycle count analysis and recounts.
  • Performs physical product movement, stock rotations, etc..
  • Conducts aisle location audits.
  • Assists in inventory analysis and problem solving.
  • Performs special inventory related projects as needed.
  • Investigates and corrects quality control issues.
  • Safely operates all necessary stockroom equipment (forklift, hand truck, scale, scanner, and computer). 
  • Performs record-keeping duties.
  • Follows all aspects of Standardized Work Instructions.
  • Understands and adhere to current health, safety, and environmental policies (ISO14001). Is empowered to identify, stop, and communicate or escalate appropriate action in regards to safety, health, and environmental concerns.
  • Understands current quality policies and procedures (IATF 16949). Is empowered to identify, stop, and communicate or escalate appropriate action in regard to product quality.
  • Manage customer question communications via phone and email.
  • Assist with warranty claim data entry and processing.
  • Performs other duties as requested, directed, or assigned.



  • Completion of high school diploma or GED
  • Requires at least 2 years of work experience in inventory, distribution, and operational procedures.
  • Must be able to operate various pieces of warehouse equipment, such as, cherry picker, fork lift and pallet jack.
  • Must be able to acquire forklift license in timely manner.
  • Strong math and attention to detail skills are required.
  • Must be able to effectively multi-task assignments.
  • Attendance on the job is essential.
  • Must be able to work in a team orientated environment.
  • Must be able to follow instructions, safety rules and regulations.
  • Must be able to read and follow written and verbal directions.



R.H. Sheppard Co. Inc. has a rich history of innovative design and American manufacturing excellence. Headquartered in Hanover, Pennsylvania, our dedicated team supply components for the trucking and transportation industry worldwide. We are a wholly-owned subsidiary of Bendix Commercial Vehicle Systems LLC and a proud member of Knorr-Bremse Group. Whatever your career path, Sheppard is committed to delivering diverse experiences, challenging opportunities and an unparalleled commitment to ethics and integrity.


R.H. Sheppard Co. Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.