Order Service Representative 

LOCATION: Hanover / Pennsylvania (US-PA), United States | BRAND: Sheppard | REQUISITION ID: 5099 | JOB GRADE: 11

| ON-SITE/REMOTE: On-site 


Founded in 1937, R.H. Sheppard Co. Inc. has a rich history of innovative design and American manufacturing excellence. Headquartered in Hanover, Pa., our dedicated team of over 700 employees supply components for the trucking and transportation industry worldwide. We are a wholly-owned subsidiary of Bendix Commercial Vehicle Systems LLC and a proud member of Knorr-Bremse.

Whatever your career path – whether it’s product innovation through engineering, working directly with our customers, manufacturing quality products or supporting our business in some other way, Sheppard – a Bendix CVS Company – delivers. Visit us online at www.rhsheppard.com/careers






The primary responsibility of this position is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve issues.  Incumbent is responsible for servicing existing accounts as well as new target opportunities while working under moderate supervision.  Responsibilities captioned below are considered essential job functions.


•           Process EDI schedules and changes as needed

•           Respond to customer expedite reports, and open order reports on a regular basis.

•           Prepare quotations as needed

•           Process and prepare all purchase orders and changes as needed.

•           Work closely with Order Service Manager to develop and implement target account specific objectives, strategies, and action plans

•           Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

•           Monitor customer satisfaction and communicate this information to management

•           Review orders to determine product types and quantities required to meet demand

•           Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

•           Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods

•           Other duties as assigned




•           PC Skills, i.e. Excel, Word and PowerPoint

•           Self-motivated and self-disciplined

•           Analytical and problem solving skills

•           Ability to work well under pressure

•           Communication and presentation skills

•           Ability to stand, stoop, bend, walk, reach frequently throughout the workday

•           Valid driver’s license

•           Knowledge of MFG production and company products

•           Ability to travel very minimal


Working Conditions/Physical Requirements:  General office, shop and machine tool noise, dirt, grease, heat and fumes from the operation of machines and equipment infrequently.  Normal working position is sitting, standing and walking through out the plant, reaching with hands and arms, climbing stairs infrequently, talk, hear.  Occasionally will lift and or move up to 25 lbs during company visits. 




H.S. Diploma or equivalent,

Two years experience working in a Order Services department



What does Sheppard have to offer you? 

  • Work/life balance that includes Paid Vacation & Holiday Paid Time Off 
  • 401k Plan with Company matching 
  • Retirement Savings Plan
  • Educational Assistance Program (Tuition Reimbursement)
  • Wellness Program and incentives
  • On-site Health Clinic/Healthcare
  • Health and Welfare Insurance Benefits that start on your 1st day of employment:
    • Company-Paid Benefits:
      • Basic Life Insurance
      • Basic Accidental Death and Dismemberment (AD&D) Insurance
      • Short Term Disability
      • Business Travel Accident Insurance
      • Employee Assistance Program (EAP)
    • Voluntary Employee-Paid Benefits:
      • Medical and Prescription insurance
      • Dental insurance
      • Vision insurance
      • Supplemental Life Insurance Plans
      • Supplemental AD&D insurance for Employee and Family
      • Long Term Disability
      • Accident Plan
      • Critical Illness Plan
      • Hospital Indemnity Plan

R.H. Sheppard Co. Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.