Engineer, Customer Quality 

LOCATION: Bowling Green / Kentucky (US-KY), United States | BRAND: Bendix | REQUISITION ID: 2864 | JOB GRADE: 16 


Want to help shape tomorrow?  At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety.  We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today!




POSITION SUMMARY:                       


Provide world class quality engineering technical support to the manufacturing areas and product launch activities that meet or exceed customer expectations. The Customer Quality Engineer will support the quality manager in establishing performance standards, procedures, and audit controls in order to meet business and customer requirements, as well as, identify and implement process improvements to increase the efficiency, effectiveness, and quality of company products and services. Carries out root cause analysis and resolution for quality and customer issues.




  1. Ensures compliance with the company’s Quality Management System and accepted manufacturing practices.
  2. Ensures compliance with all Product Safety Procedure requirements; fully understands and ensures compliance with Bendix Product Safety Escalation Process.
  3. Understands and enforce Critical Characteristics/Special Characteristics in terms of: controlling the characteristic using appropriate tools to ensure capability and stability of the process and product; understands the potential outcome if the characteristic is not in specification and the liability to the company if a defective part gets into the field.
  4. Establish / Maintain Statistical Process Controls at areas of responsibility, including at all required Product Safety characteristics (CC/SC).
  5. Performs Capability Studies at required processes to determine process stability and defines actions to implement if improvement is required.
  6. Identifies adverse quality trends as evidenced by statistical analysis and assists process engineering/manufacturing personnel in the development of corrective actions.
  7. Identifies and implements improvements with manufacturing teams that reduce product cost, improve quality, and maximize customer satisfaction.
  8. Acts as a liaison between customer, corporate customer service, Logistics and Plant Operations.
  9. Maintain and report Voice of Customers thru Scorecard metrics, assuring customer portals corrective actions are up to date in a timely manner.
  10. Updates the customer portals 8D’s for open customer claims in a timely manner
  11. Lead SPS (Simple Problem Solving) teams in root cause analysis of specific projects and report out to high level staff.
  12. Review of scrap top offenders and define corrective actions to reduce cost, and improve output.
  13. Completes Gage R&R’s on all measurement systems / gages at areas of responsibility.
  14. Continuously researches and implements “Best Practice” manufacturing/processing methods and processes regarding quality.
  15. Build strong, working relationships with major customer stakeholders and in-house development teams to ensure complete and transparent communication and support.
  16. Works with quality and manufacturing engineering to validate identified corrective actions are implemented on time.
  17. Support the engineering team to identify Poke Yokes to correct customer / internal issues
  18. Drives and champions quality improvement efforts to prevent customer issues.
  19. Provides expert analysis, guidance and support to Production in Process Improvement activities, including effective use of Problem-Solving tools / techniques and statistical analysis.
  20. Through the application of APQP, supports the external customers in New Product Introduction.
  21. Ensures that effective documentation and control systems are developed, utilized, and   maintained properly.
  22. Assists in the design and build of manufacturing/assembly/processing equipment and processes.
  23. Coordinates and performs special studies, DOE’s and analysis.
  24. Reviews and makes disposition on non-conforming materials, customer returns, and provide customers with 8D updates in a timely manner.
  25. Tracks, and drive for closure of RNC (Reports for Non conformity) for the area of responsibility.
  26. Prepares and makes presentations to customers, employees, and all levels of the management team.
  27. Utilizes a teamwork approach to achieve goals with particular emphasis on Production Teams.
  28. Provides technical leadership, training and support to manufacturing teams, as well as, to peers.
  29. Designs, installs and evaluates quality assurance process sampling systems, procedures and statistical techniques to support the business.
  30. Establishes and maintains customer quality metrics.
  31. Drives the reduction of external and internal non-conformances.
  32. Travel requirements vary based on projects and issue resolution from 10% to over 25%.
  33. Serves as an IATF-16949 / ISO14000 / VDA Internal Auditor.
  34. Ensures compliance with the plant policies and procedures including requirements for IATF-16949 and ISO14001.
  35. Performs other duties as requested, directed, or assigned by the department manager.




  • A Bachelor’s Degree in Engineering or Technical/Industrial management is required or similar field.
  • Requires at least three years of Quality Engineering experience in a manufacturing facility.
  • Requires strong knowledge of IATF16949 quality standards.
  • Experience in addressing customer claims thru 8D’s
  • E-coating processes experience
  • Customer focus to be able to build strong relationships is required
  • Demonstrated experience in motivating and leading people, driving a positive work environment is required.
  • Strong problem-solving skills, and critical thinking skills are required.
  • Root cause analysis tools experience required
  • Must be able to use statistical analysis to define actions and resolve issues.
  • Proficiency in Microsoft Office (Excel, Word, Access and PowerPoint), and Statistical Tools is required.
  • Excellent Written and Oral communications skills are required.
  • Strong judgement / decision making skills are required
  • Ability to handle multiple priorities at a time is required.
  • Working knowledge of Lean Manufacturing techniques with emphasis on Standardized Work, Continuous Improvement, 5S, and JIT principles is required.
  • Assembly processes experience is a must
  • Greenbelt/Blackbelt Certification preferred.


What does Bendix have to offer you? 
- Work/life balance that includes Paid Vacation & Holiday Paid Time Off 
- 401k Plan with Company matching 
- Retirement Savings Plan
- Educational Assistance Program (Tuition Reimbursement)
- Wellness Program and incentives
- Telework policy
- On-Site Fitness Center
- On-Site Cafeteria with Healthy menu options
- Health and Welfare Insurance Benefits that start on your 1st day of employment:

Company-Paid Benefits:
- Basic Life Insurance
- Basic Accidental Death and Dismemberment (AD&D) Insurance
- Short Term Disability
- Business Travel Accident Insurance
- Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits:
- Medical and Prescription insurance
- Dental insurance
- Vision insurance
- Supplemental Life Insurance Plans
- Supplemental AD&D insurance for Employee and Family
- Long Term Disability
- Accident Plan
- Critical Illness Plan
- Hospital Indemnity Plan

Nearest Major Market: Bowling Green