Technician 3-5, Demo Team 

LOCATION: Avon / Ohio (US-OH), United States | BRAND: Bendix | REQUISITION ID: 5751 | JOB GRADE: 13  

| ON-SITE/REMOTE: On-site 

Want to help shape tomorrow?  At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety.  We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

JOB DESCRIPTION:

Position Title:              Technician 3-5, Demo Team  

Reports To:                 Supervisor, Demo Team

Date Last Revised:     January 8, 2024

Position Summary:

This position is responsible to represent, promote and assist in the selling of all Bendix’s product lines via the customer demonstration events as a driver and technical expert. Additionally, the role will be responsible to provide support needed for product installation, training, testing and development and maintaining safety during all aspects of demo preparation, support, and execution.

Essential Functions:

• Drive vehicles at customer demo events. 
• Demonstrate – via driving and presentation – Bendix products to current and potential customers.
• Support in creating business opportunities with the customers through demonstrated strong technical product expertise. 
• Build customer relationships by being regarded as credible driver and technical “expert” presence.
• Provide technical input and feedback to product engineering on performance of systems demonstrated as needed.
• Ensure current work instructions remain updated and create new work instructions when needed.
• Participate in the set-up and tear down in all demo events.  Ensure the necessary equipment is in presentation order and that resources are aligned to the demo requirements. 
• Follow all safety policies and requirements to ensure that no accidents or unsafe events occur. 
• Participate in driver training, safety training, product reviews to ensure understanding of product and information to support demo efforts.
• Provide support in developing demo maneuvers and test maneuvers needed to demonstrate product performance in real world environments.
• Support marketing efforts as required by driving trucks for video development.
• Support engineering as required by supporting test driving of new technologies to help in product development efforts.
• Keep up to date on technology advancements in related field of expertise.
• Maintain active AED, First-Aid, CPR and BBP training and certifications.

Knowledge:

• Knowledge of Bendix and competitor products (ability to learn technical products to fill in gaps).
• Knowledge of heavy truck industry, OEMs, suppliers, distribution channels and trade associations.
• Knowledge of Bendix’s customer base, their business and how they operate a plus.
• Familiar with driving regulations, requirements, and SAE requirements.
• Knowledge base of most tasks performed in the lab environment and requires limited guidance from engineering resources.
• Knowledge of how to drive and maintain a truck or tractor / trailer is required.
• Valid Class A CDL License is required for all levels with Tanker, Doubles/Triples & Passenger Endorsements - except for demo driver technician 3, where a Class B is acceptable.

Experience:

• Depending on level, a Minimum 5 years’ experience of driving in the commercial vehicle trucking industry with a valid class A / B CDL (class 7 / 8).
• Experience troubleshooting and repairing electronic and mechanical commercial vehicle systems.
• Experience presenting and working with external customers.
• Demonstrated experience with complex product installations preferable braking systems.
• Vehicle dynamics understanding

Skills

• Class A or B CDL required (able to drive or learn to driver tractor / trailer and trucks for customers for demonstrations and training)
• Demonstrate the ability to perform and develop complex driving maneuvers for a commercial vehicle’s handling and showcase Bendix vehicle technologies.
• Ability to follow a test plan and document results as instructed.
• Strong safety understanding and outlook.
• Customer first attitude, driven to build and prioritize customer relationships throughout the customer’s organization and within Bendix.
• Excellent problem-solving skills including the ability to develop creative solutions that address customer needs.
• Self-starter and strategic thinker with strong analytical skills.  
• Able to work in fast-paced environment and handle multiple tasks comfortably.
• Must be able to partner with others to develop actionable and strategic plans.
• Excellent interpersonal, oral, and written communication skills required.
• Strong professional presence, capable of influencing through interactions and follow-up.
• Must be capable of building and utilizing a strong network, team player and wiliness to work in a matrixed organization.
• Recommendation - Capable of building and delivering professional presentations
• Ability to learn a lot quickly in a short amount of time.  
• Must maintain an organized work area that allows for quick and efficient responses to the customer needs.
• Proficient in Microsoft Word, Excel & PowerPoint a must.
• Must be able to lift 50lbs or more.
• Experience with diagnostic software, remote diagnostics a plus.

Education:

• Technician 3:  associate degree in engineering technology or business marketing and a Class A or B CDL with 5 years commercial vehicle driving experience is required. In lieu of degree the organization willing accept a high school level diploma with 8 years of commercial truck driving experience along with a clean driving record, Class A or B CDL.  If Class B CDL, must be willing to earn Class A CDL.
• Technician 4:  associate or bachelor’s degree in engineering technology or business marketing and a Class A and B CDL (class 7 and 8) along with 8 years commercial driving experience is required.  In lieu of a degree the organization is willing to accept a high school level diploma with 10 years of commercial truck driving experience along with a clean driving record, Class A CDL (class 7 and 8).
• Technician 5:  associate or bachelor’s degree in engineering technology or business marketing and a Class A and B CDL (class 7 and 8) along with 10 years commercial driving experience is required.  In lieu of a degree the organization is willing to accept a high school level diploma with 12 years of commercial truck driving experience along with a clean driving record, Class A CDL (class 7 and 8).

Travel Requirements:

• Individual must be willing to travel 40-50%+ throughout the year to various demo sites, test facilities, and tracks within the US.  Heavy travel will vary depending on the business demo schedule.

Position Requirements: 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

What does Bendix have to offer you? 
- Work/life balance that includes Paid Vacation & Holiday Paid Time Off 
- 401k Plan with Company matching 
- Retirement Savings Plan
- Educational Assistance Program (Tuition Reimbursement)
- Wellness Program and incentives
- Hybrid Work policy
- On-Site Fitness Center
- On-Site Cafeteria with Healthy menu options
- Health and Welfare Insurance Benefits that start on your 1st day of employment:

Company-Paid Benefits:
- Basic Life Insurance
- Basic Accidental Death and Dismemberment (AD&D) Insurance
- Short Term Disability
- Business Travel Accident Insurance
- Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits:
- Medical and Prescription insurance
- Dental insurance
- Vision insurance
- Supplemental Life Insurance Plans
- Supplemental AD&D insurance for Employee and Family
- Long Term Disability
- Accident Plan
- Critical Illness Plan
- Hospital Indemnity Plan
- Legal
- Identity Theft and Fraud Protection 

Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.