Technical Support Specialist 

LOCATION: Avon / Ohio (US-OH), United States | BRAND: Bendix | REQUISITION ID: 1794 | JOB GRADE: 14 

 

Want to help shape tomorrow?  At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety.  We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

 

JOB DESCRIPTION:

Technical Support Specialist

 

Position Summary:

 

The Technical Support Specialist provides one-stop product technical support to customers over the phone and at customer maintenance and training sites as required.

 

Essential Functions:

 

  • Provide Technical Support, primarily over the phone, on Product and System Trouble Shooting / Part Cross / Identification of Similar Parts for Replacement / Product Application
  • Manage customer support call volumes in a customer-oriented and professional manner.
  • Able to support extended business hours, as needed in a rotational format.
  • Navigate through product information systems while answering customer technical support questions; using Teamcenter, Bendix.com, technical product literature.
  • Maintain call logs using a database approach to logging and cataloging technical calls.
  • Communicate technical product issues and enhancement requests to engineering product teams.
  • Provide input and feedback on improvements to technical literature and product serviceability to customer communication and engineering organizations.
  • Support customer product campaigns and special aftermarket initiatives.

 

 

Knowledge:

 

  • Very strong customer service know-how in communications and support techniques.
  • In-depth knowledge of Air Brake systems; Bendix and competitive.
  • Broad company product knowledge: functionality, features, and service nice to have, but not required.

 

Experience:

 

  • 1+ years of experience technical customer service-related role.
  • Experience in the heavy-duty truck, bus and/or automotive market is a plus.
  • Experience in using product knowledge database systems preferred.

 

Skills:

 

  • Strong customer service orientation is a must.
  • Ability to assimilate data quickly.
  • Analytic in nature and enjoys problem-solving.
  • Product safety-oriented with a strong eye in identifying product improvement and safety opportunities.
  • Demonstrated diagnostic skills a plus.
  • Strong interpersonal, oral, and written communication skills and a positive/proactive work ethic.
  • Team oriented - able to collaborate, motivate others and remove barriers.
  • Demonstrated PC skills with Word, Excel.

 

Education:

 

  • High school diploma/GED required.  Degree/certification preferred from a technical school/college or minimum 3 years of relevant customer / technical support specialist experience in lieu of a degree.

 

Position Requirements: 

 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

What does Bendix have to offer you? 
- Work/life balance that includes Paid Vacation & Holiday Paid Time Off 
- 401k Plan with Company matching 
- Retirement Savings Plan
- Educational Assistance Program (Tuition Reimbursement)
- Wellness Program and incentives
- Telework policy
- On-Site Fitness Center
- On-Site Cafeteria with Healthy menu options
- Health and Welfare Insurance Benefits that start on your 1st day of employment:

Company-Paid Benefits:
- Basic Life Insurance
- Basic Accidental Death and Dismemberment (AD&D) Insurance
- Short Term Disability
- Business Travel Accident Insurance
- Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits:
- Medical and Prescription insurance
- Dental insurance
- Vision insurance
- Supplemental Life Insurance Plans
- Supplemental AD&D insurance for Employee and Family
- Long Term Disability
- Accident Plan
- Critical Illness Plan
- Hospital Indemnity Plan

 

#LI-KM1

#LI-Onsite


Nearest Major Market: Cleveland
Nearest Secondary Market: Akron