Specialist, Customer Experience & Event 

LOCATION: Avon / Ohio (US-OH), United States | BRAND: Bendix | REQUISITION ID: 3309 | JOB GRADE: 13 

Want to help shape tomorrow?  At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety.  We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

JOB DESCRIPTION:

Position Summary: 

The position will be responsible for planning and coordinating key company events and meetings that are driven out of the Sales & Marketing function.   

Essential Functions:

• Responsible for every aspect of event planning and coordination of all details relating to Sales & Marketing department and customer events.
• The events include, but are not limited to:
  • North American Sales Meeting
  • Fleet Council and Distributor Advisory Council
  • Company Demo Events – Scheduling, coordinating and administration of all demo team events.
  • Key Customer visits, including acting as a host to the events.
  • Trade Shows as necessary
• Initiate, lead and ensure execution of assigned events including but not limited to venue selection and recommendation, contract negotiations, logistics, room set up / AV needs, food service, vendor management and coordination.
• Track and manage event specific expenses and ensure budgets are met.
• Provide excellent customer service to both internal & external customers
• Serve as point of contact with appropriate hotel and venue staffs to arrange and monitor all aspects of events.
• Member of the demo team responsible for securing demo location, facility requirements and vendor management; Role does travel with the demo team to locations across the continental U.S.
• Manage event registrations lists and attendee databases as required
• Assist in maintaining Outlook schedules to coordinate on-going meetings and functions:  Sales and Marketing events, customer events, board meetings, leadership team meetings.
• Perform a variety of coordinator duties, which may be complex and confidential;
• Develop event invitations and promotional material as required
• Could be requested to attend meetings, conferences as required: Take meeting notes; assist in managing meetings, conferences, etc.
• Assist in the administration and coordination of vendor payments.
• Must be willing to travel up to 50% of the time

Skills:

• Excellent planning and organization skills with multi-tasking ability.  
• Project management skills a must.  
• Excellent vendor management skills.
• Must be able to make decisions and include others as required.
• Must be an assertive individual who takes initiative and leads by example; a person who transforms an event through hard work and has a drive for excellence with a positive personality
• Creative thinker, demonstrated through event planning from ideation to execution.
• Outstanding communication skills both written and oral.
• Must be able to deal with vendor contracts and drive cost effective discussions for the business. 
• Must work well under pressure and handle multiple projects simultaneously
• Ability to work well with all levels of management as well as outside external clients and vendors
• Must work cooperatively with others to achieve team goals
• Must be energetic, hardworking, and willing to put in an extra effort when required. 
• A self-starter who has the ability to prioritize and work independently or with minimal supervision
• Proficient in MS Office.
• Strong contract negotiation, budget, and financial management skills

Knowledge:

• Networking knows how.
• Knowledge of the 5 C’s of Event Management. 
• Financial knowledge and budget planning.

Experience:

• A minimum of 3 years of experience in an event planning role.
• Proven experience as a successful professional in the hospitality and event industry.

Education:

• Bachelor’s degree required in Business Administration, Marketing, Communications or Public relations preferred or a related field.

Position Requirements: 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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What does Bendix have to offer you? 
- Work/life balance that includes Paid Vacation & Holiday Paid Time Off 
- 401k Plan with Company matching 
- Retirement Savings Plan
- Educational Assistance Program (Tuition Reimbursement)
- Wellness Program and incentives
- Telework policy
- On-Site Fitness Center
- On-Site Cafeteria with Healthy menu options
- Health and Welfare Insurance Benefits that start on your 1st day of employment:

Company-Paid Benefits:
- Basic Life Insurance
- Basic Accidental Death and Dismemberment (AD&D) Insurance
- Short Term Disability
- Business Travel Accident Insurance
- Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits:
- Medical and Prescription insurance
- Dental insurance
- Vision insurance
- Supplemental Life Insurance Plans
- Supplemental AD&D insurance for Employee and Family
- Long Term Disability
- Accident Plan
- Critical Illness Plan
- Hospital Indemnity Plan