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Analyst, Sales Operations 

LOCATION: Avon / Ohio (US-OH), United States | BRAND: Bendix | 


Want to help shape tomorrow?  At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety.  We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today!




Position Summary:


This position is responsible for leading the fleet sales support efforts including, but not limited to; design and administer customer facing growth/loyalty programs, forecasting and report financials monthly, work with sales leadership on creation and process improvements for reporting dashboards via CRM, calculation and administration of sales incentive programs, support, and coordinate website updates.

Mining data from primary and secondary sources, to examine what happened, consider why something happened, compare descriptive data and determine the likely outcomes by detecting tendencies in descriptive and diagnostic analysis.

Provide support for fleet specific literature and sales tool requests from Center of Competency marketing directors working with the Bendix sales team.

Support North American Sales Meeting.


Essential Functions:


  • Strong partnership with the sales team to ensure the updating and maintenance of the CRM tool is completed timely to ensure clean master data.
  • Structure and run reports.  Analyze the data looking for themes to support all areas of fleet interactions.
  • Administer fleet and aftermarket programs to ensure timely resolution is attained.
  • Manage financial forecasts related to customer programs.
  • Drive process improvements and track efforts to determine Return on Investment.
  • Drive follow up for customer growth programs
  • Customer expert supporting voice of the customer and SAP functionality as applicable.
  • Coordinate automation of customer administrative programs with IT including changes and updates.
  • Support literature development efforts directed specific to fleets working with Bendix CoC teams.
  • Support fleet demos as requested including, but not limited to, coordinating attendance by working with the fleet sales teams through invitation development, mailing, and phone follow-up efforts. Provide lead information to sales team for appropriate follow-up and tracking.




  • Strong marketing/telemarketing understanding including digital, targeted, and direct marketing.
  • Must have strong system knowledge and acumen.  Comfortable around analytical tools and willingness to recommend improvements.
  • Strong knowledge of sales strategies and customer loyalty programs.
  • General understanding of long-term agreements and customer contracts.
  • General understanding of diagnostic analytics
  • Financial acumen (budgets and financial analysis).




  • Analyst 1 = 2-5 years’ 5+ years’ experience in a marketing/sales analyst role in the Business-to-Business Industry.
  • Analyst 2 = 5+ years’ experience in a marketing/sales analyst role in the Business-to-Business Industry.
  • Analyst 3 = 7+ years’ experience in a marketing/sales analyst role in the Business-to-Business Industry.
  • Commercial vehicle/ automotive industry preferred.
  • Experience in customer relationship management tools and/or marketing research.
  • Solid Customer Relationship Management (CRM) Software experience including developing reports.




  • Strong business analytics and marketing acumen. 
  • Excellent oral and written communication skills.
  • Team player, willingness to jump in and participate in sales activity.  
  • Desire for personal development. 
  • Strong bias for action. 
  • Creative thinker.
  • Ability to handle multiple priorities and shift priorities as necessary




  • Bachelor of Science degree required. Marketing, Business Management, Data Analytics, or related discipline preferred.


Position Requirements: 


The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





What does Bendix have to offer you? 
- Work/life balance that includes Paid Vacation & Holiday Paid Time Off 
- 401k Plan with Company matching 
- Retirement Savings Plan
- Educational Assistance Program (Tuition Reimbursement)
- Wellness Program and incentives
- Telework policy
- On-Site Fitness Center
- On-Site Cafeteria with Healthy menu options
- Health and Welfare Insurance Benefits that start on your 1st day of employment:

Company-Paid Benefits:
- Basic Life Insurance
- Basic Accidental Death and Dismemberment (AD&D) Insurance
- Short Term Disability
- Business Travel Accident Insurance
- Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits:
- Medical and Prescription insurance
- Dental insurance
- Vision insurance
- Supplemental Life Insurance Plans
- Supplemental AD&D insurance for Employee and Family
- Long Term Disability
- Accident Plan
- Critical Illness Plan
- Hospital Indemnity Plan

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron