ADMINISTRATOR, WARRANTY (S250) 

LOCATION: Apodaca / Nuevo León (MX-NLE), Mexico | BRAND: Bendix | REQUISITION ID: 4752 | JOB GRADE: 11  

| ON-SITE/REMOTE: On-site 

Want to help shape tomorrow?  At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety.  We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

JOB DESCRIPTION:

Position Summary:

The Warranty Claim Administrator enters and processes customer claim data using the SAP Warranty Claims module.   The position requires knowledge of standard warranty policies, customer agreements, and SAP warranty system knowledge to ensure claim responses are accurate and thorough.  The position is the primary contact for 800-line calls and e-mail information requests from the customer.  Work includes coordination with the Bendix Warranty Lab in Huntington and debit reconciliation questions with Bendix Account Receivables.  This position is also responsible for documenting data entry procedures and training.

Essential Functions:

• Warranty Claim Data Entry Management and Data Entry
• Respond to 800 Warranty Customer Helpline
• Respond to customer emails & inquiries to claim status
• Document control of incoming and processed claims
• Organize and maintain Department files per Record Retention Guidelines
• Drive timely completion of claim payments
• Answer reconciliation questions from Accounting
• Customer summary reporting

Knowledge:

• Working knowledge of SAP
• Microsoft Office (Excel, Word)

Experience:

• 1 year of experience as a Customer Service related activities

Skills:

• Promotes and maintains strong customer relationships
• Ability to work well without supervision
• Good verbal communication skills
• Strong bias for action; multi-task oriented; self starter
• Detail oriented
• Accurate data entry skills

Education:

• High School degree
• Associate Degree in General Business preferred but not required.

Position Requirements: 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What does Bendix have to offer you?
- Work-life balance that includes Paid Vacation & Holiday Paid Time Off
- Vacation Premium
- Major medical expenses
- Christmas Bonus
- Life insurance
- Educational assistance program
- Saving Fund
- Pantry Vouchers
- Personal Days Paid
- Permits paid for: Marriage or Death of a direct relative
- Cafeteria Bonus