ORDER MANAGEMENT REP (H451)
LOCATION: Acuna / Coahuila (MX-COA), Mexico | BRAND: KB RAIL | REQUISITION ID: 8562 | JOB GRADE: 12
| ON-SITE/REMOTE: On-site
Since 1890, New York Air Brake has been an innovative leader in the heavy-haul railroad industry. As a member company of Knorr-Bremse –the world’s leading manufacturer of braking systems for rail and commercial vehicles--New York Air Brake is recognized worldwide as a Center of Competence for heavy-haul freight railroad control systems. From multiple locations, we serve customers across the United States, Canada, and Mexico—reaching clear across the globe to South America, Africa, the Middle East, China, and Australia. Our talented, diverse, and dedicated teams develop innovative solutions to the challenges facing our customers. Join our KB Rail Mexico team in our next steps.
JOB DESCRIPTION:
Position Summary:
The Order Management Representative is responsible for providing coordination for internal and external activities in support of the Account Manager(s) for specific projects assigned. Coordinate the communication and material and information flow issues between PIENSA and all Knorr-Bremse business units for all aspects of warranty, troubleshooting, FMI’s, reliability monitoring and reporting and general information flow. Coordination of customer purchase orders, schedule deliveries, contract data and documentation deliverables, warranty support including returned customer material (RMA’s), schedule and other activities related to supporting the customer and the projects assigned. Ensure compliance and execution of all terms and conditions of the agreements.
Essential Functions:
• Assist the Westminster MD based Account Manager in the initial setup and planning for new projects – Project Deliverables Tracker, eActions (including creation and follow up), delivery schedule, etc.
• Manage internal and external activities required to support the submittal of drawings/ documents and CDRLs during the life of the project, including maintenance of the eActions and Project Deliverables databases.
• Responsible for providing necessary information via communication between PIENSA, and Global Knorr Bremse Business units relating to deliverable documentation, invoicing, RMAs, and Accounts Receivable.
• Accurate record keeping of ERP sales order records, CDRLs, correspondence (including correspondence logs/database), document/ drawing approval status.
• Review, update and coordinate open product deliveries, including responses to PIENSA Open Order Reports.
• Review, investigation, and support to provide delivery confirmation/tracking/POD of deliveries to resolve discrepancies or past due invoice issues.
• Manage internal and external activities, monitor day to day material shipments, monitor and follow up on all issues required to support all activities between KB business units and PIENSA.
• Responsible for ensuring the set up and management of the Project Consignment material list including coordination internally/externally as required.
• Assist in the planning and preparation of Project Reviews and project team meetings.
• Support in the planning and conducting of PIENSA customer meetings.
• Support the Project close out efforts and preparation for Aftermarket services to begin.
• Coordination and collection of signatures on PMO driven processes including Change Orders, FMIs, & credits/rebills.
• General administrative duties (ordering office supplies, generation of department metrics, general letter writing).
• Provide support and assistance to other colleagues, as directed, and any other duties as requested.
• Occasional travel to meet with KB customers, PIENSA, and occasionally KBC Headquarters in Westminster, Maryland.
Management & Supervisory Responsibilities:
· This position has no supervisory responsibilities.
Knowledge:
· Business Experience: Must have good business sense.
· Education or experience of business procedures and practices.
· Experience in invoicing, receivables, and the basic financial transactions of a business would be beneficial.
· Computer Literacy: Knowledge and practical understanding of MS Office:
· Excel – Experience with spreadsheets is a requirement
· MS Word
· Powerpoint
· Outlook
· Technical or Specialized Knowledge:
· Experience with order entry systems preferred.
· Process Orientation:
· Must understand and be able to execute against defined internal processes.
· Bi-lingual of Spanish and English required
Experience:
· 3-5 Years of Relevant Experience
Skills:
• Teamwork:
o Must be able to work well in a remote team environment both internally and with customers.
o Strong problem solving and trouble-shooting abilities.
o Must have a strong desire to succeed with high expectations, both of themselves and others
o Must work as a team member with others in the company to meet the company’s objectives.
• Professional Writing: Must be able to write clear letters/documents/eMails to internal and external customers
• Time Management:
o Manage multiple and conflicting priorities.
• Flexibility:
o Some travel will be required for face-to-face interaction with customers
• Communication Skills:
o Critical to coordinate activities throughout the company
o Essential to effectively communicate with the customer
• Motivation:
o Must be energetic, hardworking and willing to put in an extra effort when required.
o Must be willing to accept varied tasks and multiple priorities and process them in a timely manner.
o Must promote team atmosphere through interactions with others.
o Must be a self-starter and work well unsupervised
• Must be able to follow instructions, safety & environmental rules and regulations.
Education/Certifications:
· High School degree, or higher education.
What does KB Rail Mexico have to offer you?
- Work-life balance that includes Paid Vacation & Holiday Paid Time Off
- Vacation Premium
- Life insurance
- Christmas Bonus
- Educational assistance program
- Wellness program
- Saving Fund
- Pantry Vouchers
- Permits paid for: Marriage or Death of a direct relative
- Attendance Bonuses
- Cafeteria Subsidy
- Subsidy for prescription glasses
- Medical service in plant
- Recognition programs