Apply now »

 ORDER MANAGEMENT REP 

LOCATION: Acuna / Coahuila (MX-COA),  Mexico | BRAND: Bendix | REQUISITION ID: 7324 | JOB GRADE: 12  

| ON-SITE/REMOTE: On-site 

 

Since 1890, New York Air Brake has been an innovative leader in the heavy-haul railroad industry. As a member company of Knorr-Bremse –the world’s leading manufacturer of braking systems for rail and commercial vehicles--New York Air Brake is recognized worldwide as a Center of Competence for heavy-haul freight railroad control systems. From multiple locations, we serve customers across the United States, Canada, and Mexico—reaching clear across the globe to South America, Africa, the Middle East, China, and Australia. Our talented, diverse, and dedicated teams develop innovative solutions to the challenges facing our customers. Join our KB Rail Mexico team  in our next steps.

 

JOB DESCRIPTION:

Position Summary:

Our Order Management team has the responsibility to manage OEM & Aftermarket orders on a daily basis. They are the key link in communication with our customers for order/inventory questions. The individual works closely with the shipping department to ensure that every order is processed and delivered on time.

 

Essential Functions:

  • Review and manage all areas pertaining to the process of inputting/updating customer demand, escalating issues, and interfacing with multiple departments, as needed
  • Review EDI requirements and analyze for EDI items, obsolete items, rounding quantities, ship-to addresses, forwarding agents, and dates
  • Act as customer liaison between multiple departments as needed providing visibility of current and future needs/issues with assigned processes, escalating customer issues, and participating in different teams to resolve them as part of the Operations Escalation Process
  • Communicate with the appropriate teams when sales order processing cannot be executed in a timely manner and works to resolve the pending issues to ensure the ability to meet customer expectations
  • Ensure that sales order processing, including EDI review and analysis, is completed in an accurate and timely manner to ensure ability to meet customer delivery expectations
  • Utilize the required tracking tools to provide short and mid-term visibility of customer demand
  • Track and provide RCCA on Error Tracking Logs
  • Perform Root Cause Analysis and define permanent corrective actions to resolve order fulfillment errors
  • Support system/process enhancements to improve customer alignment/management, such as reducing/eliminating manual work and providing better visibility to customer orders and their potential delivery issues
  • Maintain the required metrics to measure customer service effectiveness that will lead to customer satisfaction, such as average response time on information needs, on time delivery, shipping errors, past due backlog and other relevant metrics
  • Utilize the required tracking tools to provide short and midterm visibility of customer requirements and past due items
  • Support assigned customer scorecards, understand customer measurement scale and scoring for on-time delivery metrics

 

Management & Supervisory Responsibilities:

  • Reports to Customer Service Supervisor & Customer Excellence Manager
  • Job is NOT directly responsible for managing other employees.    Co-ops or students may report to this position.

 

Knowledge:

Knowledge of principles and practices of personnel administration, effective oral and written communication skills, excellent interpersonal skills

 

 

 

 

Experience:

  • Basic knowledge of EDI and Sales Order Entry Processing experience preferred
  • Account Management experience preferred
  • 1-3 years of previous ERP experience preferred. SAP experience, a plus
  • Automotive or related industry preferred

 

Skills:

  • Process-oriented
  • Basic analytical and organization skills that facilitate the ability to multi-task
  • Experience with EDI transactions and sales order processing preferred
  • Previous ERP experience, SAP preferred
  • Good interpersonal, written, and oral communication skills
  • Ability to work under pressure and use strong emotional intelligence skills to properly manage conflict
  • Proficient in software applications including Word, Excel, and PowerPoint
  • Team player with the ability to work independently with minimal guidance
  • Fluent in English; Bi-lingual a plus

 

Education/Certifications:

Bachelor’s degree preferred

Six Sigma Greenbelt certification preferred

What does KB Rail Mexico have to offer you?
- Work-life balance that includes Paid Vacation & Holiday Paid Time Off
- Vacation Premium
- Life insurance
- Christmas Bonus
- Educational assistance program
- Wellness program
- Saving Fund
- Pantry Vouchers
- Permits paid for: Marriage or Death of a direct relative
- Attendance Bonuses
- Cafeteria Subsidy
- Subsidy for prescription glasses
- Medical service in plant
- Recognition programs
 

Apply now »