GENERAL ADMIN PROFESSIONAL I 
LOCATION: Acuna / Coahuila (MX-COA), Mexico | BRAND: Bendix | REQUISITION ID: 5591 | JOB GRADE11  

| ON-SITE/REMOTE: On-site 

 

Want to help shape tomorrow?  At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety.  We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

 

JOB DESCRIPTION:

The General Admin Professional I I is a key position within the HR EST Center team, a customer focused service organization that provides HR services to employees across the NA region. This position serves as the first point of contact for employees contacting the EST and is responsible for working with KB staff and systems to resolve a broad scope of inquiries related to HR services. The position leverages an innovative HR IT ticket system for tracking requests and may transfer or escalate cases to other parties or entities for efficient issue resolution. The primary goal of the role is to demonstrate effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies.

Essential Functions:

  • Complete assigned Human Resource administrative tasks. 
  • Conduct intake for all HR related inquiries and escalate to appropriate parties, as necessary.
  • Ensure timely resolution of cases and follow through to completion to provide best customer experience.
  • Track and monitor cases to identify root cause of issues.
  • Document inquiry resolution and escalation in case management system.
  • Leverage knowledge-base to provide consistent customer service.
  • Manage PeopleDoc maintenance. 
  • Manager assigned HRIS system tasks. 
  • Provide feedback for ongoing process improvement; identify trends and knowledge base needs and provide insight to increase operational efficiencies.
  • Ensure all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers.
  • Identify and communicate leading practices and innovative approaches and tools for service delivery from EST.
  • Any additional activities related to this role. 

What does Bendix have to offer you?
- Work-life balance that includes Paid Vacation & Holiday Paid Time Off
- Vacation Premium
- Life insurance
- Christmas Bonus
- Educational assistance program
- Wellness program
- Saving Fund
- Pantry Vouchers
- Permits paid for: Marriage or Death of a direct relative
- Attendance Bonuses
- Cafeteria Subsidy
- Subsidy for prescription glasses
- Medical service in plant
- Recognition programs
- Gym