Manager, Operations 

LOCATION: Hanover / Pennsylvania (US-PA), United States | BRAND: Sheppard | REQUISITION ID: 5981 | JOB GRADE: 19

| ON-SITE/REMOTE: On-site 


Founded in 1937, R.H. Sheppard Co. Inc. has a rich history of innovative design and American manufacturing excellence. Headquartered in Hanover, Pa., our dedicated team of over 700 employees supply components for the trucking and transportation industry worldwide. We are a wholly-owned subsidiary of Bendix Commercial Vehicle Systems LLC and a proud member of Knorr-Bremse.

Whatever your career path – whether it’s product innovation through engineering, working directly with our customers, manufacturing quality products or supporting our business in some other way, Sheppard – a Bendix CVS Company – delivers. Visit us online at



This incumbent is responsible for leading operations strategy within the facility. Must be capable of collaborating with cross-functional teams and department leaders to address concerns and issues that affect safety, part quality, production efficiency, continuous improvement, etc. The Operations Manager will also have exceptional interpersonal, organizational, and management skills, demonstrating the ability to be an innovator and change agent.





  • Manages the manufacturing process of products produced in the facility.
  • Establishes and maintains systems to drive 5S, labor utilization and equipment availability improvements continually.
  • Ensures all production employees are aligned and tracked to the same targets for 5S, OEE and labor productivity.
  • Provides leadership for production areas and the team members.
  • Drives operations to ensure productivity, delivery, quality, safety, and budget goals are achieved.
  • Establishes strong and effective working relationships that are conducive to maintaining a positive work environment.
  • Partners with departmental leaders: HSE, Quality, Engineering, Materials and Human Resources to achieve or exceed facility goals.
  • Drives accountability through the use of tools and other methods to track performance.
  • Teaches others Lean Manufacturing methods and then implements changes with positive results.
  • Evaluates departmental constraints and implements Lean Manufacturing techniques to improve capacities.
  • Works closely with Engineering to define and implement cost-effective continuous improvement projects.
  • Understands and applies policies consistently and fairly to team members.
  • Promotes and drives the organizations vision and utilization of our Production System (Lean Manufacturing) methodologies.
  • Champions change and facilitates team related functions to improve the business performance.
  • Uses problem solving methods and innovation to drive continuous improvement.
  • Ensures all autonomous maintenance activities are defined, executed and effective to eliminate equipment breakdowns from lack of operator maintenance.
  • Works closely with team members across departments to establish priorities ensuring on-time shipments to customers, meeting quality expectations, and other activities as needed.
  • Understands and adheres to current health, safety, and environmental policies (ISO14001). Is empowered to identify, stop, and communicate or escalate appropriate action regarding safety, health, and environmental concerns.
  • Understands current quality policies and procedures (IATF 16949). Is empowered to identify, stop, and communicate or escalate appropriate action in regard to product quality.
  • Provide management reporting and escalation to summarize performance of the production teams.
  • Performs other duties as requested, directed, or assigned.




  • Leadership:  Demonstrates ability to give direction, motivate, manage and reward performance, provide constructive feedback and foster individual professional development
  • Influential and Inspirational: Demonstrates the ability to convince others to embrace ideas, providing compelling arguments and making use of informal processes.
  • Teamwork:  Demonstrates ability to work well with others to accomplish common goals and build a positive climate and trusting relationships within teams.
  • Action oriented:  Demonstrates ability to take action and lead by example.  Enthusiastically demonstrates sense of urgency.
  • Accountability:  Demonstrates ability to take responsibility and maintains sense of ownership and follow through on commitments.  Sets high standards of performance.  
  • Communication:  Demonstrates ability to convey and distribute information effectively and encompass strong speaking, presentation, written and listening skills.  Ability to create an environment for open communication.
  • Entrepreneurship and Decision-making:  Demonstrates means to discover opportunities in challenges, seek profit and sustainable growth, make courageous while sound decisions and demonstrate a good business understanding.
  • Strategic and Visionary:  Demonstrates the ability to develop strategies aligned to the organization's vision, putting them into action and taking a big picture view, considering future influences.





  • Requires a Bachelor’s degree Engineering or similar field. Master’s degree highly preferred.
  • Requires at least ten years of manufacturing operations experience in a Lean Manufacturing environment including 5 years in a leadership role.
  • Has demonstrated a comprehensive understanding of Lean Manufacturing Methods and tools.
  • Proficiency with Microsoft Office Suite is required. Statistical evaluation software familiarity a plus.
  • Strong Problem-solving skills are required.
  • Ability to handle multiple priorities is required.
  • Working knowledge of Lean Manufacturing techniques with emphasis on Standardized Work, Continuous Improvement, 5S, and JIT principles is required.



What does Sheppard have to offer you? 

  • Work/life balance that includes Paid Vacation & Holiday Paid Time Off 
  • 401k Plan with Company matching 
  • Retirement Savings Plan
  • Educational Assistance Program (Tuition Reimbursement)
  • Wellness Program and incentives
  • On-site Health Clinic/Healthcare
  • Health and Welfare Insurance Benefits that start on your 1st day of employment:
    • Company-Paid Benefits:
      • Basic Life Insurance
      • Basic Accidental Death and Dismemberment (AD&D) Insurance
      • Short Term Disability
      • Business Travel Accident Insurance
      • Employee Assistance Program (EAP)
    • Voluntary Employee-Paid Benefits:
      • Medical and Prescription insurance
      • Dental insurance
      • Vision insurance
      • Supplemental Life Insurance Plans
      • Supplemental AD&D insurance for Employee and Family
      • Long Term Disability
      • Accident Plan
      • Critical Illness Plan
      • Hospital Indemnity Plan
      • Legal
      • Identity Theft and Fraud Protection

R.H. Sheppard Co. Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.