Account Management Rep 1 

LOCATION: Hanover / Pennsylvania (US-PA), United States | BRAND: Sheppard | REQUISITION ID: 1701 | JOB GRADE: 11 


Founded in 1937, R.H. Sheppard Co. Inc. has a rich history of innovative design and American manufacturing excellence. Headquartered in Hanover, Pa., our dedicated team of over 700 employees supply components for the trucking and transportation industry worldwide. We are a wholly-owned subsidiary of Bendix Commercial Vehicle Systems LLC and a proud member of Knorr-Bremse.

Whatever your career path – whether it’s product innovation through engineering, working directly with our customers, manufacturing quality products or supporting our business in some other way, Sheppard – a Bendix CVS Company – delivers. Visit us online at



Position Title:      1 Account Management Rep

Reports To:         Supervisor (AM)


Position Summary:

This position provides world class service to assigned customer accounts, being accountable for day-to-day responsibilities of Account Management functions. This role manages all assigned customer programs, providing visibility of demand, escalation of on-time delivery, and customer expectations regarding order fulfillment.

Essential Functions:

  • Perform Root Cause Analysis and define permanent corrective actions to resolve order fulfillment errors.
  • Support system/process enhancements to improve customer alignment/management, such as reducing/eliminating manual work and providing better visibility to customer orders and their potential delivery issues.
  • Maintain the required metrics to measure customer service effectiveness that will lead to customer satisfaction, such as average response time on information needs, on time delivery, shipping errors, past due backlog and other relevant metrics.
  • Utilize the required tracking tools to provide short and midterm visibility of customer requirements and past due items.
  • Support assigned customer scorecards, understand customer measurement scale and scoring for on-time delivery metrics.


  • Knowledge of Account Management with a customer focus
  • Basic knowledge of automotive or trucking industry preferred
  • Knowledge of order fulfillment processes, a plus


  • Account Management experience preferred
  • 1-3 years of previous ERP experience preferred. SAP experience, a plus
  • Automotive or related industry preferred


  • Good analytical and organizational skills
  • Interpersonal, written, and oral communication skills
  • Ability to work under pressure with strong emotional intelligence skills to properly manage conflict
  • Knowledge of Microsoft Office applications, specifically Pivot Tables, Vlookups, and analysis
  • Team player with the ability to work independently with minimal guidance
  • Spanish speaking skills, a plus


  • Associate degree preferred

Position Requirements: 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Hour

Monday-Friday  8:30am to 5:30pm (hours may require working later depending on customer needs)



What does Sheppard have to offer you? 
- Work/life balance that includes Paid Vacation & Holiday Paid Time Off 
- 401k Plan with Company matching 
- Retirement Savings Plan
- Educational Assistance Program (Tuition Reimbursement)
- Wellness Program and incentives
- Health and Welfare Insurance Benefits that start on your 1st day of employment:

Company-Paid Benefits:
- Basic Life Insurance
- Basic Accidental Death and Dismemberment (AD&D) Insurance
- Short Term Disability
- Business Travel Accident Insurance
- Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits:
- Medical and Prescription insurance
- Dental insurance
- Vision insurance
- Supplemental Life Insurance Plans
- Supplemental AD&D insurance for Employee and Family
- Long Term Disability
- Accident Plan
- Critical Illness Plan
- Hospital Indemnity Plan

Nearest Major Market: York PA
Nearest Secondary Market: Lancaster