Customer Service Administrative Assistant
 

LOCATION: Rochester Hills / New York (US-NY), United States | BRAND: KB Signaling | REQUISITION ID: 7788 | JOB GRADE: 10 |

ON-SITE/REMOTE: On-site 

KB Signaling delivers unparalleled end-to-end wayside and onboard conventional signaling Control, Command, and Signaling (CCS) platforms and solutions. A trailblazer, we are driven to provide the best solutions for improved safety, performance, and lower overall operating cost for today’s transit and freight railway systems and operators in North America and beyond. Our team is fueled by innovation and grounded in solid values, like giving back to the communities where we do business and embracing sustainability to help protect our planet. KB Signaling is part of a global, high-tech company that will challenge you and help you grow. Discover your potential.

JOB DESCRIPTION:

The Customer Service Administrator will demonstrate fulfillment for data extraction, reporting and entry for the Customer Service team. The right candidate will be proactive and be a problem solver, finding efficient ways to manage Customer Service data. In this role, you will utilize your experience to pull data reports plus enter data for several functions in various systems in a timely, efficient, and accurate manner. You will follow an individual work plan, working with multiple customer service account managers and cross functionally at times with focus on prioritization. You will also work with the CS manager on creation and maintenance of reports to drive KPI’s, monitoring and creating automation of activities. This is an entry position for a Customer Service Representative.

Responsibilities to include:

• Order Entry 
• RMA's
• Customer Portal Updates
• Material Price Requests
• Open Order Reports
• Formal Quotes
• Reporting Misc tasks as instucted

Basic Qualifications:

• High school diploma or College Grad with motivation to grow
• Strong computer skills (e.g. Microsoft Excel, Word, Outlook and Powerpoint 
• Proactive
• Problem Solver
• Excellent Organizational skills to manage multiple tasks and priorities
• Demonstrated success collaborating in a team enviroment

Desired Qualifications:

• SAP Knowledge
• Sharepoint
• Salesforce
• Power BI

What does KB Signaling have to offer you? 
- Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Virtual visits
- Company-paid Basic Life and Accidental Death & Dismemberment Insurance
- Company-paid Short-Term Disability Coverage
- Voluntary life, Disability, and other Supplemental coverages
- Identity Theft and Legal Protection benefits
- Health and Dependent Care Flexible Spending Accounts
- Health Savings Accounts
- Generous 401(k) plan
- Personal Paid Time Off
- Company-paid holidays 

KB Signaling Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.