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Teamleader Complaint Coordination (f/m/d)

LOCATION: KematenAustria | BRAND: IFE | REQUISITION ID: 88 

 

 

IFE is worldwide the leading manufacturer of Automatic Door Systems for Railway Vehicles. Our guiding principle "Success through Quality and Development" has marked the company development for more than 60 years.

 

YOUR TASKS

  • TEAM LEADERSHIP... technical and disciplinary management of the Complaint Coordination and Q-Account area.
  • LEADERSHIP... technical & methodical leadership (8D, Ishikawa ...) in coordination with the central Q-department
  • DEVELOPMENT... of content in terms of BS goals and specifications (avoidance of repeat errors, reduction of CopQ, reduction of DLZ Complaint processing ...)
  • REPORTING... and participation in regular quality review meetings (ext. with customers as well as with int. stakeholders)
  • DEVELOPMENT... and maintenance of customer contacts or contacts within the group 
  • DEVELOPMENT... of complaints in the responsible areas and coordination of measures
  • SHAPING... the mobility of the future

 

YOUR PROFILE

  • completed technical education (at least HTL level)
  • at least 5 years of professional experience as well as first management experience
  • pragmatic personality with solution orientation and initiative 
  • knowledge of methods (8D, Ishikawa, 5W etc.)
  • RELIABILITY
  • very good knowledge of German and English
  • approx. 15% willingness to travel (short trips without weekend stays)

 

 

WHAT WE OFFER
Through a blend of engineering excellence, sustainable development and social responsibility, our employees help to drive progress at more than 100 sites in 30 countries. We offer you an exciting role with plenty of variety in an international environment, as part of an attractive package that extends from flexible working hour models, via professional and personal development opportunities, all the way to sports and healthcare programs.

 

The collective agreement minimum salary for this position is EUR 3,439.42 gross per month. The actual payment depends on the respective qualification or professional experience.


ARE YOU INTERESTED?
Then join us! We look forward to receiving your online application!