IT Technician 

LOCATION: Huntington / Indiana (US-IN), United States | BRAND: Bendix | REQUISITION ID: 10906 | JOB GRADE: 13  

| ON-SITE/REMOTE: On-site 

Want to help shape tomorrow? At Bendix, we set the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity.

Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

JOB DESCRIPTION:

Position Summary

This position performs tier one level support solves routine client technology problems and works on problems of limited scope. This includes providing end-user hardware, operating system, and application support in a Windows Active Directory environment. Follow existing practices and procedures to solve standard problems. Apply proven communication, analytical, relationship management, and problem-solving skills while possessing good customer service skills. Duties are performed under close supervision. 

Essential Functions

• Provide first level troubleshooting and applies a fundamental understanding or technical discipline with associated employee workstation hardware and software and escalate incidents to second and third level support personnel when appropriate and in a timely matter
• Knows fundamental concepts, practices and procedures to Install, upgrade, and configure client hardware and software
• Deploy pre-packaged software as needed using automated deployment tools
• Help maintain accurate hardware and software inventories and assist in ordering equipment as directed
• Conducts move changes to support for phone system equipment
• Provide basic instruction to users on various types of client hardware, software, computer system procedures, and telecommunications equipment
• Receive and respond to incoming calls, tickets, and/or e-mails regarding PC and/or hardware problems
• Provide basic audio-visual support for AV equipment

Knowledge

• Familiar with computer hardware, including desktops, laptops, tablets, smart phones, PC components, and peripherals.
• Familiar with Microsoft operating systems.
• Familiar with application software's, including but not limited to Microsoft Office, Microsoft Skype for Business, Visio, Microsoft Project, Adobe Acrobat, McAfee, and McAfee end point encryption.
• Working knowledge of network and PC operating systems.

Experience

• Experience with front-end technical client hardware and software experience
• Experience working in a team-oriented, collaborative environment

Skills

• Good written and oral communication skills
• Good problem-solving and analytical skills
• Able to prioritize tasks and handle multiple priorities
• Able to work with others in a cross-functional environment
• Ability to interface with customers and build relationships that promote loyalty and customer satisfaction
• Able to approach situations in a calm, professional manner
• Proficient in PC operation and navigation
• Entry-level network troubleshooting
• Core proficiency with a laptop or desktop computer
• Willingness to learn new ideas and work on professional development
• A sense of urgency and understanding about problems that need to be immediately solved
• Able to work independently

Education

• Associate degree in the field of Computer Science, Information Science, or Management Information Systems
• IT/Network certifications/degrees preferred