Specialist 1-2, Technical Solutions
LOCATION: Avon / Ohio (US-OH), United States | BRAND: Bendix | REQUISITION ID: 10066 | JOB GRADE: 13
| ON-SITE/REMOTE: On-site
Want to help shape tomorrow? At Bendix, we set the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity.
Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
JOB DESCRIPTION:
Position Title: Specialist 1-2, Technical Support
Reports To: Supervisor, Technical Support Team
Date Last Revised: March 2026
Position Summary:
Provide one stop product technical support to customers over the phone and at customer maintenance and training sites as required.
Essential Functions:
- Provide Technical Support, primarily over the phone, on Product and System Trouble Shooting / Part Cross / Identification of Similar Parts for Replacement / Product Application
- Manage customer support call volumes in a customer oriented and professional manner.
- Able to support extended business hours, as needed in a rotational format.
- Navigate through product information systems while answering customer technical support questions; using Teamcenter, Bendix.com, technical product literature.
- Maintain call logs using a database approach to logging and cataloging technical calls.
- Communicate technical product issues and enhancement requests to engineering product teams.
- Provide input and feedback on improvements to technical literature and product serviceability to customer communication and engineering organizations.
- Support customer product campaigns and special aftermarket initiatives.
- Provide formal Brake School training sessions to employees or customers.
- Support onsite customer field visits as required.
Knowledge:
- Very strong customer service know-how in communications and support techniques.
- In-depth knowledge of Air Brake systems; Bendix and competitive.
- Broad company product knowledge; functionality, features, and service.
Experience:
- For Specialist 1 level 1-3 years’ experience, preferred; for Specialist 2 level 2+ years’ experience.
- Proven customer service experience
- Experience in the heavy-duty truck, bus and/or automotive market is a plus.
- Experience in using product knowledge database systems; such as Teamcenter, preferred.
Skills:
- Strong customer service orientation a must.
- Ability to assimilate data quickly.
- Analytic in nature and enjoys problem solving.
- Product safety oriented with strong eye in identifying product improvement and safety opportunities.
- Demonstrated diagnostic skills via ACOM, a plus.
- Capable of training individuals or groups.
- Strong interpersonal, oral, and written communication skills and a positive/proactive work ethic.
- Team oriented - able to collaborate, motivate others and remove barriers.
- Demonstrated PC skills with Word, Excel.
Education:
- Technical Associates degree preferred (EE or ME) or minimum 3 years relevant customer / technical support specialist experience.
Position Requirements:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
| The anticipated salary range for candidates who will work in Avon, OH is $64,700–$94,100 per year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry and education. Bendix is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations. Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance. Employees also will be able to enroll in our company’s 401k plan. Employees will also receive 120 hours of vacation leave and 40 hours of Personal Paid Absence every year. Employees will also enjoy 12 paid holidays, and 1 floating holiday throughout the calendar year, subject to relevant terms outlined in the employee handbook. 6 weeks of paid parental leave will also be available for use. Requirements for these benefits will be controlled by applicable plan documents and policies. Employees working on federal contracts covered by the Federal Paid Sick Leave requirements will be notified and will receive benefits consistent and compliant with the FPSL requirements. Hired applicant will be able to purchase company stock, subject to the relevant plan documents and annual bonuses based on achievement of certain metrics of up to 4% of annual salary. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. Applications for this position are accepted on an ongoing basis. |
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron