Key Account Manager 1-3, Navistar 

LOCATION: Avon / Ohio (US-OH), United States | BRAND: Bendix | REQUISITION ID: 7389 | JOB GRADE: 15  

| ON-SITE/REMOTE: Remote 

Want to help shape tomorrow?  At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety.  We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

JOB DESCRIPTION:

Position Title:              Key Account Manager (KAM) 1-3 – Navistar

Reports To:                 Director OE Sales – Navistar

Date Last Revised:     September 2024

Position Summary:

This position is responsible for implementing strategic customer account initiatives as well as leading the interface with the Purchasing, Engineering, Product Planning, and Operations Groups to drive business results in line with those of the company.  This position is a customer-based position and must be domiciled near Lisle, Illinois or Avon, Ohio.

Essential Functions:

• Establish and maintain strong relationships with existing and potential contacts at Navistar in purchasing, engineering, product planning, marketing, and operations teams. Understand their requirements, address inquiries, and provide appropriate solutions to meet their needs. Ensure customer satisfaction by providing exceptional service throughout the sales process.Provide the Voice of the Customer within Bendix and adequately represent Bendix to the Customer.
• Provide support to Customer Sales and Marketing events on behalf of Bendix for the Truck Brand.
• Participation in the development of customer strategies for North America based on interaction with Bendix CoC (Center of Competency) Directors and the Global Account Team.Collaborate with global TRATON sales account team. Identify region driving customer strategy (by product, application etc.) and align to global strategy. Develop sales strategies that consider both regional and global impact.
• Support the coordination and introduction of new Bendix Technologies via alignment of Product Plans and Technology Roadmaps.
• Participation in creation of budget dollars assigned to customer marketing, visits, etc by working and coordinating with the marketing team and the finance team. 
• Develop annual sales plan during annual Strategic Planning Process
• Participate in and ensure that the customer is effectively getting communications relating to key activities as they relate to product development and product launches with Bendix departments.
• Effectively monitor, track and communicate product delivery issues and shortages as they escalate from customer service.
• Respond and lead RFI and RFQ key commercial activities as they relate to Bendix and Global products.
• Participate in and help resolve issues relating to the customer commercial written agreements including Long Term Agreements, Statement of Work, Development Agreements, etc.

Knowledge:

• Strong knowledge of the operation, design and application of air brake and foundation brake systems and steering systems.
• Working knowledge of all areas in the transportation industry including Suppliers, OE, Fleets, Original Equipment Service (OES), independent distribution channels, etc.
• Possess thorough knowledge of Department of Transportation (DOT) regulations and rulemaking.
• Extensive competence in customer service, customer relationship management, sub-project responsibility and conflict management.
• Strong knowledge of contracts and negotiation tactics
• Solid knowledge of marketing strategies.
• Working knowledge of productivity and collaboration tools. (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Miro, Jira).

Experience:

• Key Account Manager 1 – 3+ years minimum experience in account management within the heavy vehicle industry required.  A minimum of 1 years’ experience with heavy vehicle brake systems or a minimum of 1 year’s brake system sales experience at a heavy vehicle OEM desired.
• Key Account Manager 2 - 5+ years minimum experience in account management within the heavy vehicle industry required.  A minimum of 3 years’ experience with heavy vehicle brake systems or a minimum of 3 years brake system sales experience at a heavy vehicle OEM desired.
• Key Account Manager 3 – 8+ years minimum experience in account management within the heavy vehicle industry required.  A minimum of 7 years’ experience with heavy vehicle brake systems or a minimum of 3 years brake system sales experience at a heavy vehicle OEM desired.

Skills:

• Must possess the ability to both articulate the value proposition and Unique Selling Proposition (USPs) of Bendix products to potential customers.
• Must possess the ability to obtain the Voice of the Customer (needs and preferences) and articulate that concisely to product development and other business teams.
• Must possess the ability to work with Customer’s Safety and Compliance teams to discuss potential product performance issues.
• Must possess the ability to work independently.
• Excellent customer relationship skills are a priority.
• Excellent Negotiating Skills
• Ability to understand and conduct market analysis and develop business strategies.
• Excellent problem-solving skills including the ability to develop creative solutions that address customer needs.
• Excellent written and oral communication skills that facilitate effective formal and informal discussions.
• Excellent problem-solving skills including the ability to develop creative solutions that address customer needs.
• Must be able to partner with customers to develop actionable and strategic plans.
• Capable of building and delivering professional presentations.
• Excellent Presentation Skills
• Proficient in Excel, PowerPoint, Word and SAP reporting.

Education:

• B.S. Degree required. Engineering discipline preferred, MBA a plus.

Travel Requirements:

• Must be able to travel domestically 30% per year, with the potential to occasionally travel internationally.

Position Requirements: 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-AT1

#LI-Remote

What does Bendix have to offer you? 
- Work/life balance that includes Paid Vacation & Holiday Paid Time Off 
- 401k Plan with Company matching 
- Retirement Savings Plan
- Educational Assistance Program (Tuition Reimbursement)
- Wellness Program and incentives
- Hybrid Work policy
- On-Site Fitness Center
- On-Site Cafeteria with Healthy menu options
- Health and Welfare Insurance Benefits that start on your 1st day of employment:

Company-Paid Benefits:
- Basic Life Insurance
- Basic Accidental Death and Dismemberment (AD&D) Insurance
- Short Term Disability
- Business Travel Accident Insurance
- Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits:
- Medical and Prescription insurance
- Dental insurance
- Vision insurance
- Supplemental Life Insurance Plans
- Supplemental AD&D insurance for Employee and Family
- Long Term Disability
- Accident Plan
- Critical Illness Plan
- Hospital Indemnity Plan
- Legal
- Identity Theft and Fraud Protection 

Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.